These terms apply to mail-in and drop-off repairs by IT-Tech, operated by Steven and based in Old Bethpage, New York. By submitting a repair request, you agree to them.

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1. Diagnostic fee

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Every repair starts with a $49 diagnostic fee, which covers testing and evaluation. If you approve the repair, the $49 is applied toward the repair cost. If you decline, the diagnostic fee is still owed.

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2. Quotes and approval

After diagnosis, we send a written quote. No repair work begins without your approval. If we find additional problems during the repair, we'll contact you before doing any extra work.

 

3. Shipping

• Ship it yourself: free. You're responsible for packing the device securely and for the package until it reaches us. We recommend tracking and insurance.

• Prepaid label ($19) or padded box kit ($39): non-refundable once the label or kit has been created.

• Return shipping: free on approved repairs. If you decline the repair, return shipping is $19.

• We aren't responsible for delays or damage caused by the carrier, but we'll help you file a claim where possible.

 

4. Your data (please read)

• Back up your data before shipping. Repairs such as storage replacement, system restores or motherboard work can erase data.

• IT-Tech is not responsible for data loss.

• We access your device only as needed for the repair. We never browse, copy or share your personal files.

• We may need your device password or PIN to test the repair. If you prefer not to share it, tell us, and we'll test as far as we can without it.

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5. Parts

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We use new OEM or high-quality compatible parts. Replaced parts are recycled responsibly unless you ask for them back when you submit your request.

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6. Warranty

• 90 days on labor.

• Parts are covered for 90 days or the supplier's warranty, whichever is longer.

• The warranty covers the specific repair we performed.

• It does not cover liquid damage, new physical damage, malware or software problems after return, unrelated failures, or devices opened or repaired by someone else after our repair.

• To make a warranty claim, contact us with your ticket number.

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7. Devices we may decline

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We may decline or stop a repair if a device has severe liquid or physical damage, appears stolen or locked to another owner, or can't be repaired safely. In that case you pay only the diagnostic fee, plus return shipping if applicable.

 

8. Payment

Repair balances are due before the device is shipped back.

 

9. Unclaimed devices

If a repair is completed or declined and we can't reach you, we'll contact you by email and phone. Devices unclaimed 90 days after our first notice may be recycled or disposed of, as permitted by law.

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10. Limitation of liability

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To the extent permitted by law, our total liability for any repair is limited to the amount you paid for that repair. We're not liable for indirect losses, such as lost data, lost business or lost time.

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11. Governing law

These terms are governed by the laws of the State of New York.

 

12. Contact

Questions? Email support@it-tech.live or call (516) 308-6144.