Outlook - Won't Prompt for Sign-In After Password Change

Is outlook showing you're disconnected and needs a password? You haven't changed your password recently but all of a sudden you cannot send or receive emails? There are a few steps we can take to re-establish the connection and get outlook to work again.

A good first step is to make sure the password works. Go to outlook.live.com and sign in with your email address and password. If you're able to get in, good news! it's not a password related issue. Let's dive in and take a look at some resolutions.

Disconnect your Microsoft Account

1. Close all Office Applications that may be open.
   

2. Go to Start > Settings > Accounts > and select the Access Work or School Tab
   

   

   
   

3. Press "Disconnect"

   
   

4. Re-open outlook and you'll be prompted to sign in with your password.

   
   

   Outlook should now be connected, and your outlook folders and any emails stuck in the outbox should be updating and sending out.

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Remove Stored Credentials

1. Close all Office Applications.
   

2. Click on the Start button and type Credential Manager and press enter.

3. Click on Windows Credentials and under the Generic Credentials look for the MS Outlook

   
   

   

   
   

4. Select Remove
   

5. Open Outlook and you should be promoted to sign in. Once you've signed in, your emails should start updating.

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Create a New Outlook Profile

1. Close out of Outlook
   

2. Go to Control Panel and select Mail (Microsoft Outlook) (you might need to change the view of control panel from category to Large Icons (or small)
   

   

   
   

3. A new window will pop up, select Show Profiles
   

   

   
   

4. Select Add and type in a new name and press OK
   

   

   

5. In the section "When starting Microsoft Outlook, you this profile:" in the drop-down menu select the new name you created and then press OK and then Apply.
   

6. Reopen Outlook and you'll be prompted to sign into your email account.