Teams Shared Screen Pink and Green? How to Fix It

Steven

Dec 16, 2023

2 min read

Updated: Sep 27

Someone shares their screen in a Teams meeting, and on your end it looks pink and green, blurry or blocky. Everyone else may see it fine, or maybe it only happens on computers and looks normal on phones. When I've seen this, it's almost always a graphics problem on the viewer's computer, not the presenter's.

Microsoft retired classic Teams in 2025, so the old "Disable GPU hardware acceleration" checkbox is gone. The new Teams doesn't have that setting. Here's what works now.

First, Figure Out Whose Side It's On

If only you see pink and green, the problem is on your computer. Start with Fix 1.
If everyone sees it, the problem is on the presenter's computer. The presenter should work through these fixes.
Join the same meeting at teams.microsoft.com in your browser. If it looks fine there, the Teams app is the problem, so skip to Fix 3.

Fix 1: Update Your Graphics Driver

This fixes it most of the time. Teams uses your graphics card to decode incoming video, and an outdated driver, especially on laptops with Intel graphics, can garble the colors.

Go to Settings > Windows Update and install any updates, including optional driver updates under Advanced options > Optional updates.
Or use your computer maker's update tool, like Dell SupportAssist, HP Support Assistant or Lenovo Vantage, or download the latest driver from Intel, AMD or NVIDIA.
Restart your computer and join a meeting to test.

Fix 2: Change the Graphics Setting for Teams

On laptops with two graphics chips, Teams may be using the wrong one. Windows lets you choose which one Teams uses.

Go to Settings > System > Display > Graphics.
Find Microsoft Teams in the list (if it isn't there, add it as a Microsoft Store app).
Click it, choose Options and try Power saving. If that doesn't help, try High performance.
Quit Teams completely from the system tray and open it again.

Fix 3: Reset Teams

Resetting clears Teams' cache and temporary files, which fixes a lot of odd video problems.

Quit Teams: right-click the Teams icon in the system tray (click the ^ arrow if you don't see it) and choose Quit.
Go to Settings > Apps > Installed apps.
Find Microsoft Teams, click the three dots and choose Advanced options.
Click Reset, then open Teams and sign in again.

Fix 4: Reinstall Teams

If nothing else works, uninstall Microsoft Teams from Settings > Apps > Installed apps, then download the latest version from Microsoft's Teams website and sign in. You don't need to uninstall Office to reinstall Teams.

If you still have the old classic Teams on your computer, uninstall it too. It's no longer supported and can cause conflicts.